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Hi, On our MailEnable server, our outbound post office queue is showing that it's got 3,267 mails in the queue and has last polled 6,942 seconds ago. It will eventually update the polling time and reset and would have worked through a bunch of mails in the queue so it's definitely working but...

Hi, Can't seem to find any information on this. On the Scheduled Backup, I have it set to backup daily incrementally and to perform a full backup once a week. How does it decide when which day "once a week" is? Thanks!

Hi there, On Onyx 17.0, I've set up a number of certificates under Tools & Settings --> SSL/TLS Certificates. How do I get those certificates to show up in the Certificate Management Console on the Server? I need to be able to use some of the certificates for applications that are installed on...

Hi, On Plesk 12.0, when a domain was suspended, you'd get a message when viewing the website. Now on Onyx 17.0, it's displaying the default website. Is there any way to get the domain to show a message rather than the default website please? Thanks!

Hi, We have a windows 2008 server that got hit with the NSA AES-NI ransomware before Microsoft released the patch for it. We were in the process of getting everything ready to deploy a new 2016 server with the latest version of Plesk. There used to be a link on the home page to request...

Can't seem to find any info on this on the net, the forums or the knowledgebase. When creating new sites on Plesk with ASP.Net support, it creates the ApplicationPool with loadUserProfile set to False with no way for the user to change the setting. Is there a way to change the way Plesk...

Hi, I've searched both the knowledgebase and forums but can't find anything on this. When using MS DNS, is there a way to be able to set the DNS TTL per entry? Currently we have to set it manually for certain records and it would be nice if we could do it directly from within the control...

We needed to delete a domain which has been terminated by a customer. This customer has about 40 domains linked to them. When we deleted the domain, it deleted the entire customer! I'm trying to find the support option on your site but I can't find it, there's just no support option for Plesk...

According to the patch notes: http://download1.parallels.com/Plesk/PP12/parallels-plesk-12.0-for-windows-change-log.html#12018-mu52 [+] PHP 5.6 was updated to the latest version (5.6.10). However in the php version selector, there's only 5.2, 5.3 and 5.4. No 5.5 or 5.6 How do you activate...

Hi, We've been running Plesk for about a year now and need to renew our certificate for the first time. We've added a new certificate and have secured the panel with this cert. Under the old cert it's saying we have 5 sites secured with it but only know of one which we have now updated so now...

Hi, We have the Windows version of Plesk 11.5 installed. I've removed the "Management of access to the server over Remote Desktop" but two of my sites (there's only 4 so far) still have the remote desktop button available if you log into the user account and switch to those two domains...

Hi, I've just recently installed Plesk Panel 11.5. Previously I was using a basic IIS Mail Server with the current server allowed to relay messages for my Web Sites. After installing Plesk, I went to Tools & Settings -> Server-Wide Mail Settings. In there, I have relaying set to...

Hi, I'm very new to Plesk and have been searching for a few hours now but haven't been able to find assistance with an issue I'm having. I've installed the Plesk Panel onto a windows 2008 server. It's all good, web sites are flowing and I'm really happy with the software. The issue I'm...