Issue Updates and Upgrades are not working on the Server

[Ellongy]

Hello everyone,

I have a huge issue on my server. If I click on "Tools & Settings" > "Updates & Upgrades" > "Add Components" > "Web Hosting" > "PHP interpreter versions" > "PHP 7.0" > "Install" it starts to do the upgrade, but every time it stops near the beginning with an error message: Some errors occured during installation. I am using:

Operating System: ‪Debian 8.2‬
Product : Plesk Onyx
Version 17.8.11 Update #45

The downloaded error log shows:

[2019-03-12 15:35:55.660107] Installation started in background
[2019-03-12 15:35:55.660192]
Getting bootstrapper packages to installation list:
[2019-03-12 15:35:55.660278] Following bootstrapper packages will be installed: (empty)
[2019-03-12 15:35:55.660311] ----------------
[2019-03-12 15:35:55.660342] Getting packages to installation list:
[2019-03-12 15:35:55.660833] Following packages will be installed: plesk-php70-7.0.33-debian8.0.18120712.amd64 plesk-php70-bcmath-7.0.33-debian8.0.18120712.amd64 plesk-php70-
[...]
[2019-03-12 15:35:56.408666] add to install list plesk-php70-xdebug-2.5.0-debian8.0.18010912
[2019-03-12 15:35:56.412394] add to install list plesk-php70-xmlrpc-7.0.33-debian8.0.18120712
[2019-03-12 15:35:56.431324] (regen obsoletes cache)
[2019-03-12 15:35:56.431484] Check package set before installation
[2019-03-12 15:35:56.432057] The following packages from not selected components will be installed because they are required by other components' packages you selected for installation:
[2019-03-12 15:35:56.442289] Pakete werden installiert
[2019-03-12 15:35:56.446012] Bootstrapper has finished action (exec time: 0 sec.): parent_name='PLESK_17_8_11', sequence='prep', stage='execute', sequence_order='-1', operation='install', exec_cmd='touch /tmp/pp-bootstrapper-mode.flag; touch /var/lock/parallels-panel-maintenance-mode.flag; rm -f /var/lock/parallels-panel-upgrade-failure.flag; :'', m_arch='', output: ~empty
[2019-03-12 15:35:56.454984] Reading package lists...
Building dependency tree...
Reading state information...
The following NEW packages will be installed:
plesk-php70 plesk-php70-bcmath plesk-php70-cli plesk-php70-dba
plesk-php70-enchant plesk-php70-fpm plesk-php70-gd plesk-php70-imagick
plesk-php70-imap plesk-php70-intl plesk-php70-ioncube-loader
plesk-php70-ldap plesk-php70-mbstring plesk-php70-mcrypt plesk-php70-mysql
plesk-php70-odbc plesk-php70-opcache plesk-php70-pdo plesk-php70-pear
plesk-php70-pgsql plesk-php70-process plesk-php70-pspell plesk-php70-redis
plesk-php70-snmp plesk-php70-soap plesk-php70-sodium plesk-php70-tidy
plesk-php70-xdebug plesk-php70-xml plesk-php70-xmlrpc
0 upgraded, 30 newly installed, 0 to remove and 139 not upgraded.
Need to get 7035 kB of archives.
After this operation, 38.6 MB of additional disk space will be used.
WARNING: The following packages cannot be authenticated!
plesk-php70 plesk-php70-bcmath plesk-php70-cli plesk-php70-dba
plesk-php70-enchant plesk-php70-fpm plesk-php70-gd plesk-php70-imagick
plesk-php70-imap plesk-php70-intl plesk-php70-ioncube-loader
plesk-php70-ldap plesk-php70-mbstring plesk-php70-mcrypt plesk-php70-pdo
plesk-php70-mysql plesk-php70-odbc plesk-php70-opcache plesk-php70-xml
plesk-php70-pear plesk-php70-pgsql plesk-php70-process plesk-php70-pspell
plesk-php70-redis plesk-php70-snmp plesk-php70-soap plesk-php70-sodium
plesk-php70-tidy plesk-php70-xdebug plesk-php70-xmlrpc
E: There are problems and -y was used without --force-yes
Bootstrapper has finished action (exec time: 1 sec.): parent_name='PLESK_17_8_11', sequence='pkgs', stage='rollback', sequence_order='1', operation='install', exec_cmd='rm -f /tmp/pp-bootstrapper-mode.flag; rm -f /var/lock/parallels-panel-maintenance-mode.flag; touch /var/lock/parallels-panel-upgrade-failure.flag; /etc/init.d/psa restart; :'', m_arch='', output: ~empty
[2019-03-12 15:35:57.697902] Error: Ein Fehler ist aufgetreten bei dem Versuch, Pakete zu installieren.
Achtung! Ihre Software ist vielleicht nicht betriebsbereit.
Bitte kontaktieren Sie den technischen Produktsupport.​

I already tried the following SSH-commands:

plesk repair installation -y
plesk repair all -y
plesk installer --select-release-current --install-component php70
----- at this code it gave me the following output:

BUSY: Update operation was locked by another update process.
exit status 1​

I checked the Updates with the command: ps aux | grep install | grep -v grep

Output:

root 969 0.0 0.0 4280 648 ? S 15:35 0:00 /bin/sh -c "/opt/psa/admin/bin/autoinstaller" "--service-mode" "--enable-xml-output" "--ssl-cert" "/opt/psa/admin/conf/httpsd.pem" "--branch" "release,stable" --web-interface --with-ssl --disable-browser
root 970 0.0 0.2 232460 23956 ? S 15:35 0:01 /opt/psa/admin/bin/autoinstaller --service-mode --enable-xml-output --ssl-cert /opt/psa/admin/conf/httpsd.pem --branch release,stable --web-interface --with-ssl --disable-browser
root 971 0.0 0.1 67192 16216 ? S 15:35 0:00 /opt/psa/admin/bin/autoinstaller --service-mode --enable-xml-output --ssl-cert /opt/psa/admin/conf/httpsd.pem --branch release,stable --web-interface --with-ssl --disable-browser
​

If I kill them with >>> kill -9 969 970 971 <<< it starts the installation of the php 7.0:

Downloading file products.inf3: 0%
Downloading file products.inf3: 100% was finished.
Downloading file plesk.inf3: 0%
Downloading file plesk.inf3: 100% was finished.
Downloading file ppsmbe.inf3: 0%
Downloading file ppsmbe.inf3: 100% was finished.
Downloading file sitebuilder.inf3: 0%
Downloading file sitebuilder.inf3: 100% was finished.
Downloading file sso.inf3: 0%
Downloading file sso.inf3: 100% was finished.
Downloading file setemplates.inf3: 0%
Downloading file setemplates.inf3: 100% was finished.
Downloading file pp-sitebuilder.inf3: 0%
Downloading file pp-sitebuilder.inf3: 100% was finished.
Downloading file billing.inf3: 0%
Downloading file billing.inf3: 100% was finished.
Downloading file mysql.inf3: 0%
Downloading file mysql.inf3: 100% was finished.
Downloading file apache.inf3: 0%
Downloading file apache.inf3: 100% was finished.
Downloading file nginx.inf3: 0%
Downloading file nginx.inf3: 100% was finished.
Downloading file php73.inf3: 0%
Downloading file php73.inf3: 100% was finished.
Downloading file php72.inf3: 0%
Downloading file php72.inf3: 100% was finished.
Downloading file php71.inf3: 0%
Downloading file php71.inf3: 100% was finished.
Downloading file php70.inf3: 0%
Downloading file php70.inf3: 100% was finished.
Downloading file php56.inf3: 0%
Downloading file php56.inf3: 100% was finished.
Downloading file php55.inf3: 0%
Downloading file php55.inf3: 100% was finished.
Downloading file php54.inf3: 0%
Downloading file php54.inf3: 100% was finished.
Downloading file php53.inf3: 0%
Downloading file php53.inf3: 100% was finished.
Downloading file php52.inf3: 0%
Downloading file php52.inf3: 100% was finished.
Downloading file pmm.inf3: 0%
Downloading file pmm.inf3: 100% was finished.
Checking for installed packages...
Downloading file PSA_17.8.11/plesk-17.8.11-deb8.0-x86_64.inf3: 0%
Downloading file PSA_17.8.11/plesk-17.8.11-deb8.0-x86_64.inf3: 100% was finished.
Downloading Extensions Catalog feed...
Downloading file PSA_17.8.11/plesk-patches-17.8.11-deb8.0-x86_64.inf3: 0%
Downloading file PSA_17.8.11/plesk-patches-17.8.11-deb8.0-x86_64.inf3: 100% was finished.
Downloading file PHP52_17/php52-deb8.0-x86_64.plesk17.inf3: 0%
[...]
Downloading file PHP72_17/php72-deb8.0-x86_64.plesk17.inf3: 100% was finished.
Downloading file PHP73_17/php73-deb8.0-x86_64.inf3: 0%
Downloading file PHP73_17/php73-deb8.0-x86_64.inf3: 100% was finished.
Downloading file SITEBUILDER_17.8.12/sitebuilder-17.8.12-deball-all.inf3: 0%
Downloading file SITEBUILDER_17.8.12/sitebuilder-17.8.12-deball-all.inf3: 100% was finished.
OK
Registering i386 architecture support
Synchronizing the Debian APT package index files...
E: The method driver /usr/lib/apt/methods/https could not be found.
Warning: there are errors in 'apt-get update'
Detecting installed product components.
OK
Synchronizing the Debian APT package index files...
E: The method driver /usr/lib/apt/methods/https could not be found.
Warning: there are errors in 'apt-get update'
Retrieving information about the installed license key...
You already have the latest version of product(s) and all the selected components
installed. Installation will not continue.
​

I really don't know what to do anymore. I already tried to find many solutions on that issue, but I think it's better to ask in a forum with Plesk professionals, because I have no more idea on that one.

If you need any further information, please don't hesitate to ask me. I will answer every question as soon as possible.

Thanks!

Regards,

Ellongy

 

[Alxndr.V]

Hi!
Looks like the problem is here:

WARNING: The following packages cannot be authenticated!

Please check if you have plesk gpg key installed for apt:

# apt-key list
...
pub 1024D/914BDF7E 2015-08-04
uid Plesk Team <[email protected]>
sub 2048g/04AB4879 2015-08-04

If no then you need to reinstall it with:

# wget https://autoinstall.plesk.com/plesk.gpg
# apt-key add plesk.gpg

Then try to install php 7.0 again.

 

[Bitpalast]

# apt-key update
# apt-get update
then try update again