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login

  1. J.Wick

    Issue Plesk 18.0.61 Login Problem w/ Google Auth/MFA & Cloudflare

    Hello, I upgraded Plesk to 18.0.61 today and was prevented from fully logging into Plesk and getting an SSL_ERROR page. To regain access, I had to disable Google Authenticator using the CLI. This was necessary as the system was now attempting to use port 8880 (HTTP). I'm running a custom...
  2. P

    Resolved Can't accessing Plesk log in page over HTTPS

    Hello, When I try to access my Plesk panel through the URL "https://domain.tld:8443" it says that the connection is not secured even if my SSL certificate is fully valid for "domain.tld". So how could I fix that? Everything was working just fine few minutes ago.
  3. S

    Resolved How to obtain the IP of a webmail login

    Hello, From time to time spammers uses webmail to send spam (after obtain a password from a client of course) But if you check the logs you can see this in the /var/log/mail.info: Apr 24 09:35:59 server dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1...
  4. M

    Question "Block email submissions except from one IP."

    Hello, I'm facing the following issue. I need all the email accounts on the server to only allow login if they are from a specific IP address, except for 3 accounts that can login from any IP. How can I achieve this? I tried modifying the blacklists.db but couldn't succeed.
  5. F

    Question How to disable/restrict by IP <server-ip>/login_up.php ?

    Hi, I just noticed that when I access the IP address of my server with Chrome, I am redirected to the page <ip-address>/login_up.php or <server_name>/login_up Is there a way to restrict this page by IP as is the case when using port 8443? The "Restricting Administrative Access" feature only...
  6. N

    Issue " Another user with the same username (admin) is already logged in to Plesk"

    Hi all, I am always receiving this notification if I close the browser, reopen the browser and enter the panel, it can only be an error, I would like to stop receiving the notification, I have already checked and the ip and user is the same. "Warning: Another user with the same username...
  7. FidoSysop

    Issue Unable To Log Into Admin Area

    Today I have been unable to log into my admin area. Getting a 500 Error. Tied 3 browsers no help. Upon trying to connect via the Plesk mobile ap itdislays. An internal error has occurred. Please contact support. The server answer has the wrong format. The web server appears to be up. Sites are...
  8. S

    Question I can't access the Admin Page

    Hello friends! I just installed Plesk on my ubuntu vm. The problem is that I cannot login with admin/setup which are the default credentials. I am totally new to plesk. Thank you very much!
  9. S

    Issue Unable to log in to Plesk dashboard

    Hi sometimes when trying to log into Plesk, I am getting error: ApiFetchError: Failed to fetch. After inputting username and password, I am getting that error but then after some time I can log in and then again, the error would appear when I try to log in the next time. What is causing...
  10. M

    Resolved Autologin problem with IPv6

    Hello all, I am currently working on an automatic login for different Plesk servers for my final project in my apprenticeship. Everything works as expected only I have one problem! I make the XML request as described in the documentation. It also works and gives me a token to create a login...
  11. D

    Issue MailEnable: invalid username or password with more than 1 IMAP clients

    Dear Plesk community, I am running Plesk Obsidian 18.0.42 Update #1 on my Windows Server 2019 1809 with MailEnable Standard 10.34. I have configured an [email protected] inbox in the Plesk mail settings and configured all settings regarding mail the best I could. In the MailEnable settings I...
  12. S

    Question Grafana Extension: How to log in to Grafana outside of Plesk?

    Hi, I'm using Grafana Extension and I enabled `allow_superadmin` and all that. Now, I added the new users, but I have no idea how they can log in to Grafana - I don't want to create Plesk accounts for them. I noticed there was a question about this on this forum some time ago (Monitoring...
  13. J

    Question Password reset for additional admin accounts

    Hi, We use the "Additional administrator accounts" feature to manage access for our support staff. We recently noticed that the "Forgot your password?" feature on the login-screen doesn't work for these type of accounts. Is this intended behavior, a bug or is there something wrong with our...
  14. S

    Issue Login Error

    I'm receiving the following error when logging in: Error: The amount of resources you operate with has exceeded the limits defined by your current product license. Please contact Plesk sales department and purchase a new license key. I don't really know what this means, nor can I find any...
  15. T

    Issue Blank Login Page after upgrading toi Obsidian 18.033

    Hi everybody, i face a problem with my automatically updated Plesk to Obisidan 18.0.33.0. All three websites, mail service and so on are up and running. When i try to log into Plesk Administration on https://SERVERIP:8443 it redirects me to...
  16. A

    Question Login Page Custom Logo

    Hello, I searched on Google/etc. but was unable to find a response to my question. Is it possible to load a logo on the Plesk Login Page by appending a specific GET str to the login url (Example: login_up.php?reseller=123) Thanks :) Have a nice evening
  17. P

    Issue set new admin password for nextcloud instance

    Hello I needed to change the admin password in a nextcloud instance. Now the 'Log In' in the Plesk Nextcloud Extension can't login anymore. It simply shows the login page. How do I teach the Nextcloud Extension to use the new admin password. Thx Patrick
  18. J

    Resolved Webmail Site unreachable

    IP-Adresse 82.220.34.93 System: CentOS Linux 7.8.2003 (Core) Product Plesk Obsidian: I got a seriously confusing issue with one particular domain. If i open webmail.design***.ch the Site isn't charging up and ends up in an error. All other pages on the server are responding and accessible...
  19. C

    Issue How can I access the Plesk Dashboard, when there is no available Disk Space?

    I am struggling to access the Plesk interface, on a VPS, which hosts several WordPress websites. The reason is due to insufficient Disk Space, as per the below message that is produced when I try to log into Plesk: I am simply looking to gain access to the data, on this VPS, so that I can...
  20. Q

    Resolved After update to 18.0.29 no login possible

    Hi, after upgrading to V 18.0.29 Update 1 I can't add a user to my hosting package. It will be added but I can't login with the given username and password. Both are correct... Also I can't login to WHMCS anymore which is running on a vhost in plesk. There must be a problem with sessions or...
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