Resolved Plesk Mobile Manager Complains

[Hossam Hossny]

Well, out of the blues my plesk mobile manager started complaining about two different plesk servers; "no power pack installed!".

According to this KB https://kb.plesk.com/en/120768 there is no such thing for plesk 12.5 latest and I should be set (as I was!). Even when I purchased some unnecessary powerpack I ended up with the same error message. The only thing has changed is that I updated my IOS to latest 10.0.2 but I don't see how is that relevant.

Thoughts?

Also, for such technical issues that is related directly to the product we pay for, do we get any official support or just forum support?

 

[Maarten.]

Same here. It seems to be that the Plesk Manger app is outdated.
To resolve the issue, please follow https://kb.plesk.com/en/129958

 

[Hossam Hossny]

Same here. It seems to be that the Plesk Manger app is outdated.
To resolve the issue, please follow https://kb.plesk.com/en/129958

Thank you so much, that did it. Even though I suspected that already and searched App store for an update, but found none. The link in the KB is the only way to update.